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HELP

Frequently Asked Questions

Clear answers about digital products, downloads and purchasing.

Helpful answers

How do I access my digital downloads?

Digital files are provided through your order confirmation and account download area after payment.

What do I need to print activities?

You can print our activities at home using a standard printer and suitable paper.

What ages are the activities suitable for?

Each product page explains the suggested age range, format and what the download includes.

Can I share or resell the printables?

Our printables are designed for personal, non-commercial use. Please do not resell or redistribute files.

Can I request a refund for downloads?

Because products are digital downloads, please check our refund policy before purchasing.

Are these physical products?

Products marked as digital downloads are supplied as files. No physical item is shipped for those products.

How will I receive my files?

Your order confirmation and any available Downloads area will show the download options that apply to your completed order.

Which payment methods do you accept?

The checkout page shows the payment methods currently enabled for your order. We only advertise a gateway once it is actually connected.

What is the refund policy?

Please read the Digital Products / Refund Policy for the terms that apply to your purchase. Read the policy.